FAQ & Accessibility
The Inn at Erlowest
FAQs
The castle suites are adults only, but the townhouses and rest of the property is family friendly.
Check-in Time: 3:00 PM EST
Early Check-in
The Inn at Erlowest does not guarantee an earlier check-in time than 3:00 PM EST. In the event your suite becomes available prior to the Inn’s set check-in time, the Inn at Erlowest’s Guest Services team will contact you as a courtesy via the phone number supplied at time of booking.
Check-out Time & Late Check-out
Guests are required to check-out of their suite by 11:00 AM EST on their scheduled departure date. Late check-outs are not guaranteed by the Inn at Erlowest. Late check-out requests are approved or denied at management’s discretion. Unauthorized late check-outs will result in a $250.00 penalty fee, applied to the credit card on file for each hour the unit remains occupied. Unauthorized late check-outs may also result in the guests being escorted off property.
Early Departure
Guests who depart before their scheduled departure date will not be refunded the remaining night(s).
Room Deposits & Final Payments
All reservations require a first night down, plus tax, deposit at time of booking. The Inn at Erlowest accepts Visa, Master Card, American Express, and Discover Card. All guests must pay their remaining balance upon check-in. Cash (USD) payments are accepted for final payment, provided a valid credit card is on file for the reservation. Checks and foreign currency are not accepted.
Cancellation & No Show Policy
As the Inn at Erlowest is a small property, cancellations impact the Erlowest greatly. There is a firm cancellation policy of 14 days. If a guest cancels 14 days prior to their scheduled arrival date, the guest will be refunded their deposit, less a $40.00 cancellation fee. Cancelling within 14 days of a guest’s scheduled arrival date will result in the guest forfeiting their deposit in full. The Inn at Erlowest is not responsible for weather conditions, personal emergencies, etc. and recommends the use of travel insurance for those concerned about the Erlowest’s cancellation policy. Guests who do not show up for their reservation will forfeit their deposit in full and the remaining balance for the reservation will be cancelled.
Amenities & Special Requests
All add-on amenities should be ordered by the guest either at time of booking or with at least 48 hours prior to their scheduled arrival date to ensure amenity availability. Please call 518.668.5928 to order any amenities. The Inn at Erlowest cannot guarantee certain amenity availability, such as floral arrangements, after the 48-hour mark, nor can these items be guaranteed after check-in. Our staff will accommodate any special requests whenever possible, but please know these requests are subject to availability.
Accessible/Handicapped Rooms
Please contact the Inn at Erlowest directly at 518.668.5928 for these arrangements.
Pets & Service Animals
The Inn at Erlowest is not a pet-friendly property. A $50.00 penalty fee will be applied to reservations where it is found the guest brought a pet onto the premises for each night of the guest’s scheduled stay. The only animals allowed at the Inn at Erlowest are ADA-approved service animals, trained to assist guests with a disability. Please notify the front desk if you will be traveling with a service animal and provide staff with a copy of the service animal’s up-to-date shots and vaccinations.
Smoking Policy
Smoking is prohibited inside the Inn. The designated smoking areas for the Inn at Erlowest is located on the northside of the property, at the end of the ballroom terrace. If Housekeeping detects smoking occurred inside the suite, a $250.00 penalty fee will be applied to the card on file for the reservation.
Parking Policy
Each suite comes with one reserved parking spot. The Inn at Erlowest has designated overflow parking for additional vehicles. All guests attending a wedding or other special event must park in the ballroom parking lot, facing the lake, unless otherwise designated. Failure to park in your designated parking spot may result in the vehicle being towed at the vehicle owner’s expense.
